FAQ ampm1

The minimum age to open an account and play at ampm1 is 18 years and above. ampm1 enforces a strict responsible gambling policy and reserves the right to request age verification at any time. Any account found to be owned by an underage individual will be terminated immediately.

No. Each individual is only permitted to hold one ampm1 account. Owning multiple accounts violates ampm1's Terms and Conditions and may result in all associated accounts being permanently suspended, including any balances held within them. If you are experiencing issues with an existing account, contact ampm1 support for assistance.

Log in to your ampm1 account, then go to "Profile Settings" or "Personal Information". You can update your display name, email address, and other relevant details. For changes to your registered phone number or full name, you will need to contact ampm1 support and go through a brief identity verification process.

On the login page, click the "Forgot password?" link. Enter your registered phone number and you will receive an OTP code via SMS. Enter the code, then set a new password. This process typically takes less than 2 minutes. Make sure your phone number is active and has a good signal.

ampm1 accepts multiple deposit methods suited for Malaysia users, including:

• Online bank transfer (FPX) — Maybank, CIMB, Public Bank, RHB, Hong Leong and more
• Digital wallets — Touch 'n Go eWallet, GrabPay, Boost
• Visa and Mastercard debit/credit cards
• Malaysian local internet banking
• Crypto deposits (Bitcoin, USDT)

All transactions are processed through secure, encrypted payment channels.

The minimum deposit at ampm1 starts from RM 30 for most payment methods. For certain digital wallets, the minimum may vary slightly. There is no set daily maximum deposit limit for standard accounts, while VIP accounts enjoy higher limits. Deposits are typically credited to your account within 1 to 5 minutes after transaction confirmation.

Deposits via FPX and digital wallets are typically credited instantly or within 1 to 3 minutes. Manual bank transfer deposits may take up to 15 minutes depending on your bank. If your deposit has not been credited after 30 minutes, please contact ampm1 support with proof of payment (slip or screenshot) for immediate review.

ampm1 does not charge any processing fees for deposits. However, your bank or digital wallet provider may impose their own transaction fees, which are beyond ampm1's control. We recommend checking with your bank or payment service provider first if you have concerns about additional charges.

Log in to your ampm1 account and go to the "Wallet" or "Finance" section. Select "Withdrawal", enter the amount you wish to withdraw, choose your preferred withdrawal method (Malaysian local bank or digital wallet), enter your bank account details, and confirm the request. Make sure your bank account name matches the name registered with ampm1.

ampm1 processes withdrawals within 15 minutes to 2 hours for most requests. Withdrawals submitted during peak hours or those requiring additional security checks may take up to 24 hours. You will receive an SMS notification once your withdrawal has been processed and the funds have been sent to your bank account.

The minimum withdrawal at ampm1 is RM 50. The daily withdrawal limit for standard accounts is RM 30,000 per day. VIP members enjoy higher withdrawal limits depending on their membership tier. If you require a withdrawal exceeding the standard limit, please contact ampm1 support for a special arrangement.

A withdrawal may be rejected for the following reasons:

• Bonus wagering requirements (rollover) not yet fully met
• Bank account name does not match the registered ampm1 name
• Identity verification (KYC) not yet completed
• Incorrect bank account details entered
• Amount exceeds daily withdrawal limit

Contact ampm1 support to find out the exact reason and how to resolve it.

ampm1 offers a variety of exciting bonuses for all members:

• Welcome Bonus — for new members making their first deposit
• Daily Reload Bonus — for active members who make a daily deposit
• Weekly Cashback — a cashback percentage based on your weekly losses
• Referral Bonus — rewards when you invite friends to register
• Tournament Rewards — cash prizes for monthly tournament winners
• VIP Loyalty Bonus — exclusive perks for ampm1 VIP members

Wagering requirements vary by bonus type. In general, ampm1 deposit bonuses must be wagered 5x to 10x the bonus value before a withdrawal is permitted. For example, if you receive a RM 50 bonus with a 5x rollover requirement, you must place bets totalling RM 250 before you can withdraw the bonus funds. Check the specific terms of each promotion on the ampm1 Promotions page for full details.

The ampm1 welcome bonus is credited automatically after you make your first deposit meeting the minimum required amount. No promo code is needed — the ampm1 system will recognise your first deposit and credit the bonus within minutes. Make sure your account verification is complete before making your first deposit.

Yes, you can choose to opt out of all bonuses by informing ampm1 support before making a deposit. Some members prefer to play without bonuses so they can withdraw funds at any time without needing to fulfil rollover requirements. Contact ampm1 support via live chat to set this preference on your account.

ampm1 offers over 1,000 games across a wide range of categories:

• Slot Games — classic slots, video slots, progressive slots, and Megaways slots
• Live Casino — Baccarat, Roulette, Blackjack, and Sic Bo with real dealers
• Sports Betting — football, badminton, tennis, esports, and more
• Fish Shooting Games — multiple tables with varying multipliers
• Bingo — interactive bingo with real players
• Game Lobby — a multi-provider game collection all in one place

Yes, all ampm1 games are fully optimised for mobile devices. You can play all games through your mobile browser without downloading anything. ampm1 also offers a dedicated mobile app for Android and iOS that delivers a smoother, faster, and more responsive experience compared to a standard browser.

Yes, most slot games at ampm1 offer a demo mode that lets you play using virtual credits without risking real money. Demo mode is the best way to get familiar with game mechanics, bonus features, and payout patterns before playing with real money. However, winnings from demo mode cannot be converted to real money.

RTP for slot games at ampm1 varies by game title, but most slots offered carry an RTP between 94% and 97%. RTP information for each game can typically be found in the "Game Info" or "Paytable" menu within each slot. ampm1 only partners with licensed software providers that use random number generators (RNG) certified by independent third parties.

Log in to your ampm1 account and go to "Security Settings". Enable the "Two-Factor Authentication" option and follow the instructions to link your account with an authenticator app such as Google Authenticator. Once enabled, you will need to enter a 6-digit code that refreshes every 30 seconds each time you log in. This adds an extra layer of security to your account.

If you suspect suspicious activity on your ampm1 account, take the following steps immediately:

• Change your account password immediately
• Review your login history and account activity
• Contact ampm1 support via live chat and request a temporary account freeze
• Check your email and SMS for any unrecognised login notifications
• Ensure your device is free from malware

The ampm1 security team will investigate and help you regain full control of your account.

ampm1 does not sell or share your personal information with third parties for marketing purposes without your consent. Your information may be shared with payment service providers and regulatory authorities only when required by law or to process your transactions. For full details, please refer to ampm1 Privacy Policy.

The ampm1 KYC process requires you to submit the following identity verification documents:

• MyKad national identity card (front and back) or valid passport
• Proof of current address (utility bill or bank statement not older than 3 months)
• A selfie holding your MyKad (for facial verification)

Documents can be uploaded via the "Account Verification" section in your profile. The review process is usually completed within 24 hours on business days.